November 2023 - Ken Hughes

@kenhughesIE

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THE JOY OF CUSTOMER EXPERIENCE KEN HUGHES

THE JOY OF CUSTOMER EXPERIENCE: MEANING AND CONNECTION

13 March, 2024 / Consumer Psychology, Consumer Values, Customer Experience / No Comments

the blue dot consumer. Ken Hughes

THE BLUE DOT CONSUMER: CUSTOMER EXPERIENCE REDEFINED

26 February, 2024 / Consumer Psychology, Consumer Values, Customer Experience, Marketing / No Comments

AI’S IMPACT ON CX: FROM TRUST TO COMPANIONSHIP

22 January, 2024 / Artificial Intelligence, Customer Experience / No Comments

MAKE YOUR CUSTOMERS FEEL GOOD: THE GIFT OF BLUE MONDAY

15 January, 2024 / Consumer Psychology, Consumer Values, Consumerism, Customer Experience / No Comments

a cx christmas scrooge

A CX Scrooge Christmas

19 December, 2023 / Customer Experience / No Comments

Consumers queue for Black Friday.

BLACK FRIDAY: 5 THINGS DRIVING THE RETAIL EXPERIENCE

22 November, 2023 / Consumer Psychology, Consumer Values, Retail / No Comments

Consumer Research and Customer Experience

WHY YOU SHOULD STOP ASKING YOUR CUSTOMERS WHAT THEY THINK: CX MEETS QUANTUM PHYSICS

25 October, 2023 / Consumer Psychology, Customer Experience, Shopper Marketing / No Comments

BUSINESS FAILURE INNOVATION

FAILING TO INNOVATE: THE RELATIONSHIP BETWEEN RISK, FAILURE & RESILIENCE

25 September, 2023 / Innovation, Leadership / No Comments

BRAND AUTHENTICITY: BARBIE, KEN, & TAYLOR PART III

28 August, 2023 / Branding, Consumer Psychology, Consumer Values, Customer Experience / No Comments

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A CUSTOMER EXPERIENCE MASTERCLASS COURTESY OF TAYLOR SWIFT. PART II: TAYLORGATING

18 July, 2023 / Branding, Consumer Psychology, Consumer Values, Customer Experience / No Comments

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